Microsoft Teams Calling Plans by Kloudify

Microsoft Teams Calling is a feature within the Microsoft Teams platform that allows users to make, receive, and transfer calls to and from landlines and mobile phones. This is in addition to the existing functionality of being able to make VoIP calls between Teams users within your organisation or external Teams users.

The Microsoft Teams Calling solution integrates seamlessly into your existing Teams workspace, meaning you don’t have to switch to another app or piece of hardware to manage your communication needs. It’s designed to simplify the calling experience by unifying voice, video, chat, and collaboration features into a single platform.

To utilise Microsoft Teams Calling, organisations generally need a calling plan from Microsoft or a direct routing partner. These plans enable Teams to function as a complete business phone system, often referred to as a PBX replacement.

Microsoft Teams Calling offers features such as voicemail, caller ID, call queues, auto attendants, and even emergency calling—features you would expect from a traditional phone system but integrated into a modern collaboration hub.

So whether you’re in the office, working remotely, or on the move, Microsoft Teams Calling provides a flexible, reliable, and secure way to stay connected.

Kloudify offers businesses in Australia a number of Microsoft Teams Calling solutions and features, including:

Seamless Integration

Kloudify’s Microsoft Teams Calling solutions integrate effortlessly with your existing Microsoft Teams environment, providing a unified platform for communication and collaboration without the need for additional software or hardware.

Enhanced Security

Security is paramount, and our solutions offer robust end-to-end encryption, multi-factor authentication, and compliance with industry standards to ensure your calls and data are secure.

Scalability

As your business grows, so too can your Kloudify Microsoft Teams Calling plan. Our packages are designed to scale with your organisation, whether you’re a small start-up or a large enterprise.

Call Routing & Management

Advanced call routing features like auto attendants, call queues, and interactive voice response (IVR) systems ensure that incoming calls are handled efficiently. This feature enables better customer service and streamlined internal communication.

High-Quality Audio and Video

Kloudify guarantees high-quality audio and video calls, reducing latency and offering crystal-clear communication, which is crucial for maintaining professionalism and effective collaboration.

Real-Time Analytics

Our Teams calling solutions come equipped with real-time analytics dashboards that offer insightful metrics about call performance, user engagement, and much more, allowing you to make data-driven decisions.

Mobility

Stay connected no matter where you are. With Microsoft Teams Calling plans from Kloudify, you can make and receive calls from any device, whether it’s your desktop, laptop, tablet, or mobile phone.

24/7 Customer Support

Kloudify offers round-the-clock customer support to ensure that any issues you encounter are resolved promptly. Our team of experts is always on hand to provide guidance and technical assistance.

By opting for a Microsoft Teams Calling plan from Kloudify, you’re investing in a versatile, secure, and high-performing telephone system that integrates seamlessly with your existing collaboration tools, making it easier than ever to stay connected.

Kloudify can help implement Microsoft Teams Calling in your organisation by:

Initial Consultation and Needs Assessment

Before anything else, Kloudify offers an initial consultation to understand the unique communication requirements of your organisation. We assess your existing infrastructure, workforce needs, and business goals to provide a tailor-made solution.

Strategic Planning

Based on the needs assessment, our team of experts will develop a strategic implementation plan. This includes selecting the appropriate Microsoft Teams Calling  plan, and outlining a timeline and roadmap for deployment.

Seamless Migration

If you’re transitioning from a traditional phone system or another VoIP service, Kloudify ensures a seamless migration process. We handle the technical aspects, including number porting and system configuration, so you experience minimal disruption to your business operations.

Training and Onboarding

Effective implementation isn’t just about technology; it’s also about people. Kloudify offers comprehensive training programs to help your staff get acquainted with Microsoft Teams Calling  features, so you can maximise the benefits right from the start.

Quality Assurance and Testing

Before full-scale deployment, we conduct rigorous quality assurance tests to ensure that all features are working as expected and that the system is fully compatible with your existing IT infrastructure.

Real-Time Analytics Setup

We set up real-time analytics dashboards that are customised to your organisational needs. These provide valuable insights into call performance, user engagement, and system efficiency, allowing for ongoing improvements.

24/7 Support and Maintenance

Post-implementation, Kloudify offers 24/7 customer support and regular system maintenance to ensure your Microsoft Teams Calling  solution is always up-to-date and performing optimally.

Scalability and Future Upgrades

As your organisation grows, your telephone needs will evolve. Kloudify is committed to providing scalable solutions and will assist you in adding new features or upgrading your existing setup as required.

By choosing Kloudify for implementing Microsoft Teams Calling in your organisation, you’re opting for a seamless, secure, and efficient communication solution that is fully supported from planning through to ongoing maintenance.

Direct Routing is a feature that enables Microsoft Teams to connect to your existing telephony infrastructure, whether it’s on-premises or cloud-based. This allows Microsoft Teams to be used as your complete phone system, capable of making, receiving, and transferring calls on the Public Switched Telephone Network (PSTN). Essentially, Direct Routing bridges the gap between your traditional or current phone system and Microsoft Teams, offering more flexibility than a traditional Microsoft Calling Plan.

How Does Direct Routing Work with Microsoft Teams?

Compatibility

One of the key advantages of Direct Routing is its compatibility. It can be used with virtually any phone provider, giving organisations the flexibility to choose or retain their existing service provider.

Configuration

Direct Routing involves the setup of a Session Border Controller (SBC) that serves as an intermediary between your PSTN or SIP trunk and Microsoft Teams. The SBC is responsible for the secure and efficient routing of calls between the two.

Seamless Integration

Once configured, Direct Routing integrates seamlessly with Microsoft Teams, allowing you to manage all your communication—be it voice, video, or chat—within the Microsoft Teams interface.

Scalability

Direct Routing is highly scalable. Whether you’re a small business or a large enterprise, you can easily add or remove lines as your organisation grows or changes, without the need for significant infrastructure changes.

Cost-Effectiveness

Opting for Direct Routing can be a cost-effective solution, especially for organisations that have existing telephony contracts or special requirements that are not met by Microsoft’s standard Calling Plans.

Advanced Features

Direct Routing supports a host of advanced features like call queuing, call recording, and interactive voice response (IVR), offering a rich and customisable communication experience.

Global Reach

Direct Routing allows for international calling and supports emergency calling, ensuring that you can maintain global communications with ease.

By integrating Direct Routing with Microsoft Teams, organisations can leverage the best of both worlds—combining the advanced collaboration features of Teams with the robust and flexible capabilities of their existing telephone system.

At Kloudify, we understand that seamless phone system integration with Microsoft Teams is crucial for effective and efficient business communications. Here’s how we ensure a smooth integration process:

Detailed Assessment and Planning

First and foremost, we conduct a thorough assessment of your existing phone system and overall communication needs. Based on this analysis, we devise a strategic plan tailored to your specific requirements for Microsoft Teams integration.

Vendor-Agnostic Solutions

Our solutions are vendor-agnostic, meaning we can integrate with a variety of telephone providers. This flexibility allows us to match the most compatible and cost-effective solution with your existing infrastructure.

Professional Installation and Configuration

Our team of certified engineers handles the installation and configuration of all necessary components, including Session Border Controllers (SBCs) and Direct Routing configurations. This ensures optimal performance and security.

Minimal Downtime

We aim for minimal to zero downtime during the transition process by conducting most of the heavy lifting during off-hours or low-traffic periods, thereby ensuring that your day-to-day operations are not affected.

Comprehensive Testing

Before going live, we perform rigorous testing to validate all functionalities, from basic calling features to advanced options like call queuing and auto-attendants. This is to ensure that the integrated phone system works seamlessly with Microsoft Teams.

Employee Training

We offer in-depth training sessions to educate your employees on how to make the most out of Microsoft Teams and the newly integrated phone system. This ensures that your staff can effortlessly adapt to the new communication platform.

Real-Time Monitoring and Analytics

Post-integration, we provide real-time monitoring and analytics tools that enable you to track the performance, usage, and quality of your phone system. This allows for timely tweaks and improvements.

Ongoing Support and Maintenance

We offer 24/7 customer support to address any issues or questions you may have. Regular maintenance checks and updates are also part of our service, ensuring that your phone system integration remains seamless and up-to-date.

Future-Proofing

As your organisation grows, so do your communication needs. Kloudify’s scalable solutions make it easy to add new features or expand your existing setup without requiring a complete overhaul.

By choosing Kloudify for your phone system integration with Microsoft Teams, you’re not just getting a service; you’re investing in a fully managed, seamless, and scalable communication solution.

Yes, you can use your existing phone numbers with Microsoft Teams Calling. This process is known as number porting, and it allows you to transfer your existing phone numbers from your current telephony provider to Microsoft Teams. Here’s how this typically works:

Number Porting Assessment

The first step involves an assessment to determine if your existing phone numbers can be ported to Microsoft Teams. Most numbers, including landline and mobile numbers, are usually eligible for porting.

Documentation and Approval

You will need to provide specific documentation to initiate the number porting process, which might include a Letter of Authorisation (LOA) and recent phone bills. After your documents are verified, the porting request will be submitted for approval.

Coordination with Current Provider

Kloudify will coordinate with your current telephony provider to ensure a smooth transfer of your phone numbers. This process usually takes a few days to a few weeks, depending on various factors such as the provider and the complexity of the porting process.

Testing

Before the numbers are fully ported, thorough testing is conducted to ensure seamless integration with Microsoft Teams Calling. This guarantees that all functionalities are working as expected.

Finalisation

Once testing is successful, the phone numbers are formally transferred and become fully operational within Microsoft Teams. You are notified once this process is complete, and from then on, you can use your existing numbers as you would within Microsoft Teams.

Ongoing Support

Kloudify offers ongoing support and assistance throughout the porting process and beyond, ensuring that your transition is as seamless as possible.

By opting to keep your existing phone numbers, you maintain continuity and avoid the inconvenience and potential confusion that can arise from changing your contact details. With Kloudify’s assistance, using your existing phone numbers with Microsoft Teams Calling is a straightforward and hassle-free experience.

Microsoft Copilot is an AI-driven feature designed to improve the experience within Microsoft Teams. It leverages AI to enhance communication, providing suggestions and assistance during calls.

Copilot seamlessly integrates with Microsoft Teams Calling Plans, offering real-time suggestions and support during calls. It enhances the overall communication experience by leveraging AI capabilities.

Copilot fosters collaboration during calls by offering real-time insights and suggestions. It helps users stay focused on the conversation and provides additional information to enhance communication

Data security and compliance are top priorities at Kloudify, especially when implementing Microsoft Teams Calling solutions. Here’s how we safeguard your data and ensure compliance:

Robust Encryption

We employ state-of-the-art encryption technologies for both data-at-rest and data-in-transit. This ensures that all your call recordings, text messages, and other sensitive data are securely encrypted.

Multi-Factor Authentication (MFA)

To provide an additional layer of security, we enable Multi-Factor Authentication for accessing Microsoft Teams. This helps to protect against unauthorised access to your communications and data.

Regular Audits and Monitoring

Kloudify conducts regular security audits and continuous monitoring to identify and address potential vulnerabilities. We also keep an eye on unusual activities that could signify a security breach, allowing for immediate action.

Compliance with Regulations

We ensure that our Microsoft Teams Calling solutions are compliant with various industry regulations, such as GDPR, HIPAA, and others relevant to your business sector. This includes secure data storage and the right to data portability and erasure, among other compliance features.

Controlled Access

Role-based access controls are implemented to ensure that only authorised personnel have access to specific types of sensitive information. This minimises the risk of internal data breaches.

Data Backup and Recovery

Our solutions include automated data backup and failover capabilities to ensure data integrity and availability. In the event of an outage or other unforeseen events, your data can be swiftly restored.

Secure Data Centers

The infrastructure supporting Microsoft Teams Calling is hosted in secure data centres that are compliant with industry-leading security standards. These facilities are equipped with various physical security measures, including biometric authentication and 24/7 surveillance.

Transparency and Documentation

We provide complete documentation detailing our security protocols and compliance measures. This transparency ensures you have all the information needed to make informed decisions and maintain your own compliance records.

Ongoing Training and Updates

We keep our staff updated on the latest security best practices and conduct regular training sessions. We also ensure that our Microsoft Teams Calling solutions are continually updated to include the latest security patches and updates.

By partnering with Kloudify for your Microsoft Teams Calling needs, you’re investing in a solution that prioritises data security and compliance, thereby safeguarding your business from the risks associated with data breaches and non-compliance.

The costs of implementing Microsoft Teams Calling with Kloudify can vary based on several factors, tailored to meet the unique needs and scale of your organisation. Below are some of the primary cost considerations:

Initial Assessment and Consultation

This is usually the first step in the implementation process. Costs can vary depending on the depth of the assessment and the specific requirements of your organisation.

Licensing Fees

Microsoft Teams Calling requires specific licences, and the costs can vary depending on the number of users and the type of licence you choose. Kloudify offers several licensing options to fit different budgets and needs.

Hardware Expenses

If your existing hardware is not compatible with Microsoft Teams Calling, you may need to invest in new equipment such as Session Border Controllers (SBCs), handsets, or headsets.

Installation and Configuration

The complexity of your existing infrastructure could affect the cost of installation and configuration. Kloudify provides expert installation services, ensuring a smooth transition with minimal downtime.

Training

We offer comprehensive training sessions to ensure your team can make the most of Microsoft Teams Calling. The costs for these sessions can vary based on the extent and format of the training.

Ongoing Support and Maintenance

Kloudify provides round-the-clock customer support and regular system updates. These services may be included in a monthly or annual service fee, depending on your service package.

Additional Features

Specialised features such as call recording, analytics, and advanced call routing can come with additional costs. These features are optional and can be customised to meet your organisation’s needs.

Compliance and Security

For organisations that require advanced security measures or need to comply with specific regulations, additional costs may be incurred for setting up these configurations.

Scaling Costs

As your organisation grows, you might need to add more users, features, or even locations to your Microsoft Teams Calling setup. These expansion costs will vary based on your specific needs.

It’s important to consult with a Kloudify representative for a detailed cost estimate tailored to your organisation’s requirements. Our goal is to provide a cost-effective, scalable solution that delivers maximum value for your investment.

After successfully implementing Microsoft Teams Calling, our commitment to your organisation doesn’t end. Kloudify provides robust post-implementation support designed to ensure that your communication system runs smoothly and continues to meet your business needs. Here’s how we support you:

24/7 Customer Support

We offer round-the-clock customer support to address any issues or queries you may have. Whether it’s a technical glitch or a user-facing problem, our dedicated support team is always on hand to assist you.

Periodic Maintenance and Updates

To ensure your system stays up-to-date and secure, we conduct regular maintenance checks and implement necessary updates. This proactive approach minimises downtime and enhances the overall reliability of your Microsoft Teams Calling solution.

Real-Time Monitoring and Analytics

Our real-time monitoring and analytics tools allow you to track the performance and usage of your phone system. These valuable insights can help in making data-driven decisions to improve operational efficiency.

Ongoing Training

The tech landscape is ever-changing, and to keep you ahead of the curve, we offer ongoing training sessions. These sessions can be customised to cover new features or to provide refresher courses for your team.

Quality Assurance Checks

Post-implementation, we perform routine quality assurance checks to ensure that all functionalities are operating as expected. If any issues are detected, they are promptly addressed.

Consultative Reviews

We offer periodic consultative reviews to discuss your current communication setup, any challenges you may be facing, and potential upgrades or modifications that could benefit your organisation.

Scalability and Adaptability

As your business grows or your needs change, your Microsoft Teams Calling solution should adapt accordingly. We provide scalable options and can easily integrate additional features or lines as required.

Compliance Management

In industries where compliance is key, we provide continuous support to ensure that your Microsoft Teams Calling solution remains compliant with all relevant regulations and standards.

Feedback Loop

We value customer feedback and use it as a vital resource for improving our services. Whether it’s a suggestion for a new feature or feedback on existing functionalities, we are keen to hear what you have to say.

By choosing Kloudify for your Microsoft Teams Calling needs, you’re not just implementing a new phone system—you’re entering into a long-term partnership with a provider committed to your ongoing success and satisfaction.