100+ businesses in Australia and growing
Dynamics 365 Customer Service is a comprehensive customer support solution designed to help businesses deliver outstanding service at every touchpoint. By leveraging AI, automated workflows, and powerful analytics, businesses can respond to customer inquiries more effectively, improve agent productivity, and drive greater customer loyalty. With Dynamics 365 Customer Service, your team can easily manage and resolve customer issues, access a unified customer view, and utilise advanced tools to enhance the customer experience.
By choosing Kloudify for your Dynamics 365 Customer Service implementation, your organisation will benefit from:
Improved Customer Experience
Deliver timely, personalised support that resolves customer issues quickly and effectively.
AI-Powered Support
Enhance your service team’s productivity by automating responses and providing AI-driven recommendations for solutions.
Unified Customer View
Access a 360-degree view of customer interactions, enabling your team to provide context-aware support.
Omnichannel Support
Manage customer interactions across multiple channels, including email, live chat, social media, and phone, all from a single platform.
Streamlined Case Management
Track, manage, and resolve customer service cases efficiently with integrated case management tools.
Track, manage, and resolve customer service cases from initial contact to resolution.
Empower your team with a centralised knowledge base that provides easy access to solutions, FAQs, and troubleshooting steps.
Manage customer interactions across a variety of channels, including email, phone, live chat, social media, and more.
Leverage AI-powered tools to improve service quality and efficiency.
Gain insights into your customer service operations with powerful reporting and analytics tools.
Microsoft-Certified Experts
Leverage our certified expertise in Dynamics 365 Customer Service to ensure seamless deployment and integration with your existing systems.
Tailored Solutions
We offer customisation to meet your unique customer service needs, ensuring that the solution is aligned with your business goals.
Proven Experience
Ongoing Support & Optimisation
From initial consultation to continuous support, we ensure your Dynamics 365 Customer Service implementation is effective:
Consultation
Strategic Planning
Seamless Deployment
Ongoing Support & Optimisation
Powerful, self-serve team engagement tools and analytics. Supercharge your managers & keep employees engaged from anywhere.
Dynamics 365 Customer Service is a cloud-based solution that helps businesses deliver exceptional customer service across various channels, including email, live chat, social media, and phone. It includes features for case management, knowledge base integration, and AI-driven support.
By providing your agents with a unified customer view, knowledge base, and AI-powered tools, Dynamics 365 enables them to resolve issues quickly and efficiently, leading to a better overall customer experience.
Yes, Dynamics 365 Customer Service integrates seamlessly with other Microsoft 365 tools like Outlook, Teams, and Power BI, as well as third-party applications, enabling a unified experience across all your platforms.
Dynamics 365 Customer Service is user-friendly, and Kloudify provides comprehensive training to ensure your team can quickly get up to speed with the platform. The interface is designed for ease of use, and it is customisable to meet your team’s specific needs.
AI in Dynamics 365 Customer Service powers features like chatbots, intelligent case routing, and automatic responses, which can help resolve customer issues faster, reduce agent workload, and improve the overall service experience.
Dynamics 365 provides built-in reporting and analytics tools that allow you to track performance metrics, monitor customer service trends, and gain insights into customer satisfaction. These insights help optimise your service operations and identify areas for improvement.
Revolutionise your customer service with Dynamics 365 Customer Service, improving efficiency, customer satisfaction, and agent productivity.
