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Modernise Your Communications with Cloud-Based Voice Solutions
Transform your organisation’s communications with Microsoft Teams Calling, a unified cloud telephony solution that seamlessly integrates voice calling into your existing Microsoft Teams platform.
Introduction & Context
As Australian businesses shift towards flexible and remote work, reliable and secure voice communications have become essential. According to Microsoft’s Modern Workplace Report (2024), companies adopting integrated cloud calling solutions like Microsoft Teams Calling experience up to 50% savings in telephony costs and significantly improved employee collaboration and mobility.
With Microsoft Teams Calling, your teams gain access to a fully integrated, cloud-based voice solution that replaces traditional phone systems. This allows seamless voice communication from anywhere, using any device. Features such as call forwarding, voicemail, auto attendants, and direct routing ensure productivity remains high, whether employees are in the office or working remotely. Moreover, robust security and compliance standards align perfectly with Australian regulations, providing peace of mind as your business grows.
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Methodology / Process Explanation
Our approach to implementing Microsoft Teams Calling ensures a smooth transition from traditional telephony to a modern, integrated cloud solution:
Assessment & Planning
- Evaluate existing phone systems, user requirements, and network infrastructure
- Identify necessary hardware (headsets, Teams-certified phones) and licensing requirements
- Map out voice routing, call flows, and compliance needs
Configuration & Deployment
- Set up your Microsoft Teams Calling environment, configuring auto attendants, call queues, and direct routing or calling plans
- Integrate phone numbers, extensions, and voicemail capabilities seamlessly into Microsoft Teams
- Test network readiness, voice quality, and call functionality thoroughly
User Training & Adoption
- Deliver comprehensive training sessions tailored for end-users and administrators
- Provide clear guidance on call handling, Teams integration, and advanced telephony features
- Ensure users can confidently utilise Teams Calling from day one
Support & Optimisation
- Offer ongoing technical support to resolve issues promptly
- Continuously monitor system performance, call quality, and usage patterns
- Regularly refine configurations to adapt to evolving business needs
